All calls are routed through our centralized call center based in Stamford, CT. Our Customer Loyalty Center (CLC) is there to filter calls for you so you can focus your time on running and growing your business without having to make yourself available for every call that comes in. We are booking more jobs than ever and have recently doubled the size of our call center staff to keep up with demand. Those phones ring often and you do not need to be worrying about answering every call that comes in – as a business owner you will have much bigger ticket problems to solve each day!
Customers book jobs and estimates through the Customer Loyalty Center or our easy to use online booking form, freeing you from needing to micro-manage your booking schedule. Any job booked online in your territory is confirmed by our Customer Loyalty Center within 24 hours, keeping your schedule up to date for you.
Our CLC has evolved over the years and we have created dozens of scripts to counteract many of the most popular reasons for cancellations. These tried and true rebuttals lead to more jobs for you without any extra effort on your part as our qualified representatives secure jobs in your territory for you.
Another great benefit of the centralized call center is that our representatives educate your customers on how the junk removal process will work, setting expectations before your luggers arrive on site. All of our representatives have been on a truck for a day of lugging (and several of our representatives are even former luggers of many years), so they know firsthand what it is like to be in the field. This experience is invaluable when answering customer questions about the process.
Want to know more about running a Junkluggers franchise with the support of the Customer Loyalty Center?